In the early days of Air Canada, the aviation industry was soaring to new heights, and Air Canada was at the forefront. However, amidst the glamour of air travel, there was an issue silently affecting airline employees: the emotional and psychological toll of their demanding jobs. It was during this time that Don Coulton, a dedicated Air Canada employee, became a beacon of hope for his colleagues, co-founding the Air Canada Employee Assistance Program (EAP) and changing the landscape of employee support forever.
Don Coulton had always been known for his empathy and willingness to lend a helping hand. Born and raised in Mimico, he had a deep connection with aviation from an early age.
As the aviation industry evolved, so did the demands on airline employees. The fast-paced, high-stress environment took its toll, both physically and mentally. Don Coulton, recognizing the need for support, decided to take action. He teamed up with fellow Air Canada employee, and together they set out to create a program that would provide assistance and solace to their colleagues facing personal challenges.
The journey to establish the EAP was not without obstacles. Don faced skepticism and resistance, as the concept of providing emotional and psychological support in the workplace was relatively new at the time. However, they persevered, driven by their shared belief in the importance of caring for the well-being of Air Canada’s employees.
Their hard work and determination paid off as the Air Canada Employee Assistance Program was officially launched. It offered a range of services, from counseling for stress and mental health issues to support for substance abuse and family concerns. The program’s confidential and compassionate approach quickly gained trust and popularity among Air Canada employees.
Don Coulton’s dedication to his colleagues extended beyond the program’s creation. He became a tireless advocate for mental health awareness in the aviation industry. His warm and approachable demeanor made it easy for employees to reach out and seek help, breaking down the stigma associated with mental health issues.
Over the years, the EAP expanded its services and became a model for similar programs in the aviation world and beyond. Don’s vision of a workplace where employees’ emotional and psychological well-being was a top priority became a reality.
Don Coulton’s legacy is not only in the program he co-founded but in the countless lives he touched. He was a true pioneer in recognizing the importance of mental health in the workplace, and his compassion and dedication continue to inspire generations of Air Canada employees.
After Don retired, The EAP was taken over by Air Canada Cargo’s Nick Wasielewitsch and later on the late LSA Jim Anderson.
As the aviation industry continues to evolve, the Air Canada Employee Assistance Program stands as a testament to the enduring legacy of Don Colton—a legacy of compassion, support, and the unwavering belief that caring for employees is not just a duty but a privilege.
