One day, while working as a fill-in lead in zone 5, I was tasked with overseeing a shift change with a senior crew. All of the members were great guys, and among them was Mario Angelucci. The day started out well, with the team making my job easier, and I felt confident in my abilities. However, our block showed that a Cathay Pacific flight was inbound right after lunch. Mario suggested that we line up the flight before taking a longer lunch break, so we did as he suggested, printing off the offload sheet and getting everything ready. The flight was a full containment of pallets and dollies, and we went to lunch feeling good about our progress.
However, my good mood was short-lived. I received a call from the planner during lunch, who asked me to give him a call back. When I did, he informed me that there was a change to the block and that I no longer had the Cathay Pacific flight, but instead 857 LHR. He told me to leave all the equipment there for the Cathay flight and to line up the LHR flight instead. This news was a huge disappointment, and I was so frustrated that I don’t even remember what I said to the planner.
I had to inform the crew, cutting our lunch short, and they were not happy, especially Mario. We quickly had to scramble to gather the necessary equipment for 857 LHR, which was in short supply. When the flight arrived, I had to tow it to gate 104 using the paymover. As I was towing the aircraft, I noticed the planner standing nearby, with arms crossed and a displeased look on his face. I wasn’t in the mood for a confrontation, but I was so upset that I approached him and asked if he wanted to talk to me. He simply replied “Nope” and walked away, leaving me even more frustrated and angry.
